This Privacy Policy covers the Company’s treatment of personally identifiable information that may be collected when you are visiting or have signed up for services on the website.

This Privacy Policy does not apply to the practices of companies that International City Plumbers does not own or control or to people that International City Plumbers does not employ or manage.

Links to Third-Party Sites

While browsing icplumbers.com, you may encounter hypertext links which redirect you to third-party websites that are owned, maintained, or operated by parties other than International City Plumbers. These third-party websites are not under the control of International City Plumbers, and International City Plumbers is not responsible for the contents, links or any changes or updates to these websites. Further, the inclusion of any hypertext links on icplumbers.com does not imply endorsement by International City Plumbers of the related third-party website, the website’s contents, or any association or affiliation with its operators. These third-party websites may send cookies, log your IP address, and otherwise collect data or solicit personal information from you. International City Plumbers is not responsible for data collected by these third-party websites or any related unauthorized access to your data or use of services as a result of browsing these sites, even if such use was not authorized by you. International City Plumbers does not control and is not responsible for how these websites handle or use any such personal information.

Information Collection

You may be asked by the Company to submit personal identifying information (i.e. company account number, name, Email address, birth date, address, zip code, phone number, social security number, SMS/text message consent and opt-in records, etc.) when requesting services on the website. You may also be asked to submit additional personal or financial information to use certain specific services offered by the Company. We will protect all information that you provide us on the website, as set forth below.

Information Use

1. The personal information that you provide us enables you to access various customer services offered on the website. We may use this information to contact you to respond to an inquiry or a request for services that you send to the Company. If you choose to communicate with the Company by Email, then Email from the Company to you will be considered to be sent with your consent and will be accessible to anyone who has access to your Email.
2. In order to provide you with services offered on the website, or to complete transactions or requests initiated by you on the website, we may transfer you to the websites operated by third parties that help us provide services to you. In such cases, we will have agreements with those parties under which they will agree to maintain confidentiality of your personal information and to use it only for the purpose of helping us serve you.
3. The Company will not collect or sell your information for commercial purposes with third parties or provide your personal information to third parties for the purpose of telemarketing, Email or direct mail solicitation. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes. Your SMS data may only be shared with third parties as necessary to process and deliver text messages, such as our text messaging platform provider or wireless carriers.
4. Other than as set forth herein, the Company will not disclose your personal information to third parties without your written consent (which consent may be obtained electronically, such as by Email) unless we reasonably believe that the disclosure is essential to the conduct of the Company’s business, including but not limited to:

• Compliance with the law, legal process, or our regulators
• Collection of unpaid bills
• Enabling the Company’s employees or consultants to provide service to you and to otherwise perform their duties
• Resolving customer disputes or inquiries
• Obtaining and providing credit reporting information

Cookies

Cookies are small text files placed on your computer’s hard drive by web page servers. When you visit the website, International City Plumbers may utilize “session” cookies, which allow us to verify when you travel from page to page within our online service applications. Data on website usage that we collect using cookies is not tied to your personal information and is only used in aggregate form.

Traffic Data

In order to improve the usefulness of the Web site for our visitors, we automatically collect and maintain statistical information from the website’s data logs that concern network traffic flow and volume (“Traffic Data”). This Traffic Data consists of:

• Name of the domain, or URL, from which the visitor accesses the Internet;
• Internet Protocol (“IP”) address;
• Type of web browser used; and
• Date and time the website was visited.

Traffic Data does not identify individual visitors. It is used to highlight what our visitors find interesting, to improve the website’s design specification, to identify performance issues, and for other internal purposes.

SMS Messaging

You may receive text messages related to appointment reminders and scheduling, service and account alerts, and responses to your customer service inquiries.

• Messaging frequency may vary.
• Message and data rates may apply.
• To opt out at any time, text STOP. You will receive one final message confirming your opt-out status.
• Reply HELP for help.

Security

In areas of our website where “personal information” is acquired, the Company uses industry-standard security technology – Secure Socket Layer (SSL) – to safeguard the confidentiality of your personal and financial information. Your browser must be capable of supporting SSL.

Changes to this Privacy Policy

We may from time to time, and without notice, amend, change or modify this Privacy Policy to reflect changes in our services and our policies relating to customer information by posting a revised policy on the website. Any revised policy shall be effective immediately on posting. Please check this policy frequently to review our latest changes and our current policy.